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Quality Standard 2.3

Be Child Safe

Child Safe Standards require organisations that involve children to create environments that protect children from harm. While toy libraries may not provide direct care, many councils require compliance, and adherence is essential for those holding TLA insurance. Child safety means promoting children’s rights to feel safe, be safe and have their voices heard, while embedding everyday practices that prevent harm and support clear reporting pathways. This includes having a clear Code of Conduct, documented incident processes and state-specific reporting procedures. Standards also emphasise inclusion, particularly for Aboriginal children, culturally diverse children and children with disability. Safe environments extend to physical spaces, supervision practices and online safety, including consent for images. Working With Children Checks (or equivalent) are a key requirement, with obligations varying by state or territory.

What “Child Safe” means in Australia

Organisations that provide services or facilities for children are required by law to implement Child Safe Standards to help protect children from harm.


For toy libraries, there can be some uncertainty about legal requirements, as children are generally not left in our care. However, many councils now require all services that involve children to meet Child Safe Standards.


For toy libraries that hold TLA insurance, it is essential that you follow and adhere to all Child Safe Guidelines.


Under Child Safe Standards, a child is defined as anyone under the age of 18. This means the standards may also apply to youth volunteers involved in your toy library.


There are 10 National Principles for Child Safe Organisations, endorsed by the Council of Australian Governments in 2019.


While these principles are not legislated nationally, following them helps toy libraries:


• Align with different state and territory requirements

• Strengthen child-safe practices

• Maintain consistency across services


To read more, follow this link to the National Office of Child Safety

There are also Modules you can complete through the Australian Human Rights Commission


Children’s rights, participation, and safety

Children and young people have the right to:

• Feel safe

• Be safe

• Have their voices heard


A child-safe organisation actively supports children’s participation by listening to their views, respecting their rights, and creating environments where they feel confident to engage.


Child Safe Standards also guide everyday practices that help keep children safe. These practices support:

• The promotion of child safety

• The prevention of abuse

• Clear processes for responding to and reporting concerns


Embedding child safety into daily practice helps create a culture where children are protected, respected, and supported to participate safely in all toy library activities.


Key safety practices and inclusion

Child Safe Standards aim to:

• Promote the safety and wellbeing of children

• Prevent child abuse and harm

• Support clear and effective response and reporting processes

• Embed child safety into everyday thinking and practice

• Create consistent expectations across organisations

• Reinforce that everyone has a role in keeping children safe


While all children can be vulnerable, some face additional risks. The standards highlight the importance of ensuring:

• The cultural safety of Aboriginal children

• The cultural safety of children from culturally and linguistically diverse backgrounds

• The safety, inclusion, and participation of children with disability


These principles help ensure child safety practices are inclusive and responsive, creating safe, welcoming environments for all children.


Code of Conduct

A Code of Conduct sets out agreed standards for behaviour within an organisation. It provides clear guidance on expected behaviour, professional boundaries, and responsibilities, helping to create safe, respectful, and inclusive environments.


A clear Code of Conduct is important because it:

• Sets clear expectations for everyone involved

• Supports child safety and wellbeing

• Helps prevent harm, risk, or misunderstandings

• Provides a framework for accountability and responding to concerns


A Code of Conduct should be clear and accessible. Ideally, it should be easy for anyone to find, for example:

• Published on your website

• Displayed in the toy library space

• Included in membership or volunteer handbooks


Toy Libraries Australia has a Code of Conduct Template that can be found in QS 2.5 - Policies and Procedures.


Reviewing your Policies often is recommended to ensure they stay up to date and relevant for your toy library.


Responding to concerns and reporting pathways

Child Safe Standards require organisations to have clear processes for responding to concerns or allegations of child abuse.


Strong reporting pathways help ensure that:

• Concerns and disclosures are taken seriously

• Action is taken promptly

• Children are protected from harm

• Risks are identified and addressed

• Appropriate authorities or internal contacts are notified when required


These standards support cultural change by embedding child safety into everyday practice and reinforcing that everyone has a responsibility for child safety. To find your reporting pathway check the Child Safe Table for your state specific information

State/Territory
Child Protection Agency

Report Phone (24/7)

Official Website

ACT

Child & Youth Protection Services (CYPS)

1300 556 729

NSW

Department of Communities and Justice – Child Protection

132 111

NT

Department of Territory Families – Child Abuse Hotline

1800 700 250

Queensland (QLD)

Department of Child Safety, Seniors & Disability Services

Child Safety After Hours: 1800 177 135

South Australia (SA)

Department for Child Protection – Child Abuse Report Line (CARL)

131 478

Tasmania (TAS)

Child Safety Service – Advice & Referral Line

1800 000 123

Victoria (VIC)

Department of Families, Fairness & Housing – Child Protection

After hours: 13 12 78

Western Australia (WA)

Department for Child Protection – Central Intake

1800 273 889

IF YOU FEEL A CHILD IS IN IMMEDIATE DANGER, CALL 000 IMMEDIATELY


Documenting incidents promptly is essential. A incident report template can be found in Quality Standard 2.5 - Policies and Procedures. Make sure you save the document in a secure location that is referenced in your code of conduct.


Family involvement

Families also play an important role in creating child-safe environments. By staying informed, providing feedback, and partnering with toy libraries, families support continuous improvement and a strong culture of safety, inclusion, and well-being. They are instrumental in ensuring your policies are relevant to your members and their children's needs and voices.


Safe physical and online environments

Toy libraries support child safety by maintaining both physical and online environments that protect children’s well-being.


This includes:

• Regularly checking toys and equipment for safety

• Reducing hazards in play and borrowing spaces

• Setting up environments that support safe supervision

• Having clear boundaries for how adults interact with children


Online safety is also important. Good practice includes:

• Following clear guidelines for photographing children

• Obtaining consent before sharing images

• Using social media in ways that protect children’s privacy and wellbeing


To do this, having a Social Media Policy that is referenced in your Code of Conduct is a


Working With Children Checks

Working With Children Checks (WWCCs) are government-run background screening checks designed to help prevent people who pose an unacceptable risk from working or volunteering with children.


Naming varies across Australia:

• Most states use the term Working With Children Check (WWCC)

• Queensland uses a Blue Card

• The ACT and Tasmania use a Working With Vulnerable People Check (WWVP), which includes other vulnerable groups


WWCCs are one part of meeting Child Safe Standards. Each state and territory has:

• Different legal requirements

• Different application processes

• Different systems for registering and verifying check holders


Toy libraries should ensure they understand and meet the requirements relevant to their state or territory.

Further learning

Toy Libraries Australia produced content

Child Safety Update (2025) - recorded January 2025 approx 30 minutes

Updated:

5 Mar 2026

Contact
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Toy Libraries Australia acknowledges the Traditional Custodians of Country throughout Australia and recognise their continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander Elders past and present, and to the children who are the leaders of tomorrow.

Read our Reflect Reconciliation Action Plan which outlines our commitment to reconciliation

Postal Address:

c/o Victoria Park Community Centre,

Cnr Lulie and Abbott St, Abbotsford, VIC 3067

ABN: 40 557 982 129

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